Your privacy matters to us
Heartfelt Personalised Support is committed to protecting personal information and handling participant, family, staff, and service information with care, respect, and confidentiality.
How we handle personal information
We collect personal information only when it is reasonably necessary to provide support, manage referrals, complete intake processes, deliver services, respond to enquiries, and meet our legal and quality obligations.
We handle information in a way that respects dignity, privacy, and personal choice.
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure.
We aim to be clear about why information is collected and how it may be used.
Privacy Statement
Read our Customer Privacy Statement for more information about how Heartfelt Personalised Support collects, stores, uses, and protects personal information.
View Privacy Statement Download PDFNeed help with your information?
If you have questions about privacy, access to your information, corrections, or how your personal details are handled, please contact our team.
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