Policies and Documents
Important information about your rights, safety, privacy, feedback, and the standards that guide the way we support you.
Participant Charter of Rights
Understand your rights, choices, dignity, responsibilities, and independence as a participant.
Privacy Statement
How we collect, use, store, and protect your personal information with care and confidentiality.
Safeguarding & Safety Policy
Our commitment to providing safe supports and protecting participants from harm, abuse, and neglect.
Risk Management Policy
How we identify, assess, and manage risks to deliver safe, reliable, and quality services.
Incident Management Policy
How incidents are reported, managed, reviewed, and followed up responsibly.
Complaints & Feedback Policy
How you can share feedback, raise concerns, and be heard fairly and respectfully.
Code of Conduct
The values, behaviours, and professional standards that guide our team every day.
Have questions about these documents?
Our team can help you understand your rights, privacy, feedback options, and the way we deliver services.