Our Team
Our Support Workers
Our support workers bring compassion, professionalism, and genuine care, supporting participants with respect, dignity, and confidence every day.
Nataly Barrero Ortiz
Support Worker
Nataly Barrero Ortiz is a valued member of our team with a strong background in nursing and disability support. She is known for providing attentive, respectful care while building genuine and meaningful connections with participants.
In recognition of her dedication and outstanding performance, Nataly was formally acknowledged by Heartfelt Personalised Support in 2025 for her excellence as a support worker.
Diego Padilla
Support Worker
Diego Padilla is recognised for his positive attitude, professionalism, and strong commitment to delivering high-quality support. He approaches his role with reliability, patience, and a genuine willingness to assist others.
His respectful and approachable manner helps participants feel comfortable, supported, and confident in their day-to-day interactions.
Angelica Murcia Villarreal
Support Worker
Angelica Murcia brings a caring, thoughtful, and professional approach to her role as a support worker. She is committed to providing support that is respectful, responsive, and aligned with each participant’s individual needs and goals.
She values trust, clear communication, and consistency, helping create a positive and reassuring experience for the people she supports.
Kebebush Kebele
Support Worker
Kebebush Kebele is a warm and compassionate support worker known for her empathetic and nurturing approach. She brings a gentle, caring presence that helps participants feel safe, respected, and truly supported.
She takes the time to understand each person’s needs, providing personalised support that promotes dignity, independence, and wellbeing. Her kindness, patience, and genuine passion for helping others make her a trusted and valued part of our team.
Our Leadership Team
Our team is made up of dedicated professionals who work together to provide respectful, reliable, and person-centred support.
Rowena R.
Operations Manager
Oversees the day-to-day operations of the organisation, ensuring services are delivered efficiently, safely, and in line with established standards. Rowena plays a key role in coordinating teams, supporting service delivery, and driving continuous improvement to maintain consistent and high-quality outcomes for participants.
Elizabeth B.
Community Officer
Elizabeth works closely with the community to strengthen connections and improve access to services. She supports initiatives that promote inclusion, participation, and awareness, helping ensure individuals feel connected and supported within their communities.
Billy Joe D.
Finance and Accounts Officer
Billy manages the organisation's financial operations, including budgeting, invoicing, and compliance. He ensures financial processes are handled with accuracy, transparency, and accountability, supporting the overall sustainability and integrity of the organisation.
Jeryle G.
Quality, Risks, and Compliance Officer
Jeryle is responsible for overseeing service quality and ensuring compliance with NDIS standards and regulatory requirements. He monitors risk, supports best practice, and works closely with the team to maintain safe, consistent, and compliant service delivery.
Louise I.
People and Culture Officer
Louise supports the organisation's workforce through recruitment, staff wellbeing, and organisational development. She plays an important role in fostering a positive, respectful, and professional workplace culture that enables staff to deliver high-quality support.