At Heartfelt Personalised Support, safety, dignity, and compliance are at the centre of everything we do. We are committed to delivering high-quality, person-centred support in line with NDIS standards and best practice.
Safety and Compliance
Registered NDIS Provider
We deliver services in line with NDIS standards and guidelines.
Heartfelt Personalised Support is a Registered NDIS Provider committed to delivering high-quality, compliant, and person-centred support in line with NDIS standards and guidelines. We work to ensure every participant receives services that are safe, respectful, and aligned with best practice.
Privacy and Confidentiality
We protect participant privacy, dignity, and confidential information.
We respect and protect each participant’s dignity and right to privacy by complying with the Privacy Act 1988, the NDIS Quality and Safeguarding Framework requirements, applicable legislation, and the Australian Privacy Principles. We maintain the privacy and confidentiality of participants, families, carers, guardians, and advocates, and handle information in a way that respects their rights.
Consent and Information Handling
Participants are informed and give consent before personal information is collected.
Participants are informed about what information is collected, why it is needed, how it is used, and who may have access to it. Consent is obtained before collecting, using, retaining, or disclosing personal and sensitive information. Written consent is also required before any audio or visual material is recorded.
Participant Safety and Safeguarding
We are committed to maintaining a safe, respectful, and supportive environment.
Heartfelt Personalised Support is committed to providing high-quality support and services that respect the dignity and safety of each participant. We maintain clear processes to prevent harm, respond to incidents, and support participant wellbeing. Our approach ensures concerns are addressed promptly and services are delivered in a safe and respectful environment.
Qualified and Professional Staff
Our team is experienced, compassionate, and committed to quality care.
Our team is made up of experienced, compassionate, and highly dedicated professionals who are committed to delivering quality care. All staff undergo relevant checks, including NDIS Worker Screening, and receive ongoing training to ensure safe and reliable support. We focus on professionalism, respect, and consistency so every participant feels confident and supported.
Incident and Risk Management
We identify, manage, and respond to risks and concerns in a timely way.
We use clear procedures to identify, manage, and respond to risks and incidents in a timely and professional way. This helps us maintain a safe environment for participants while also supporting continuous improvement in the quality of our services.
Collection and Storage of Information
We collect only necessary information and store it securely.
Personal information is collected only when necessary for service delivery and operations. This may include contact details, identity information, health-related information, service records, and relevant government identifiers. Information may be collected through forms, meetings, phone calls, emails, website forms, and digital systems, and is held in both paper-based and electronic records.
Workplace Privacy Guidance
We also protect employee information in line with Fair Work guidance.
Heartfelt Personalised Support also protects the privacy and confidentiality of staff information. The organisation follows the Workplace Privacy Best Practice Guide developed by the Fair Work Ombudsman when managing employee personal information, including contact details, employment records, conduct, hours, wages, leave, taxation, banking, and superannuation information.