You can get started by contacting our team through phone, email, or our website. We will take the time to understand your needs and guide you through the next steps.

Most of our services are delivered through the NDIS. If you already have an approved plan, we can help you get started. If you are new to the NDIS, our team can guide you through the process and explain the next steps clearly.

Supports may include assistance with daily living, community participation, transport, accommodation-related support, nursing care, and employment-related support, tailored to each participant’s individual plan and goals.

At Heartfelt Personalised Support, we specialise in high complex care, delivering structured, consistent, and high-quality support for participants with complex, behavioural, and high-risk needs.

Yes. The NDIS is designed to give participants choice and control, including the ability to select the provider that best suits their needs, preferences, and goals.

We take the time to understand your goals, preferences, and support needs. Our team works with you to ensure the services we provide are appropriate, practical, and aligned with your circumstances.

We provide services across Australia, including Melbourne and the ACT. Availability may vary depending on your location and the type of support required, so we encourage you to contact our team to discuss your needs.

Timeframes can vary depending on your individual circumstances, plan arrangements, and service requirements. Our team aims to make the process as smooth and efficient as possible so support can begin without unnecessary delays.

Once you contact us, we will discuss your needs, answer any initial questions, and guide you through the next steps. This may include learning more about your goals, reviewing your plan, and arranging the most suitable supports.

Yes. Our supports are personalised to reflect each participant’s goals, preferences, circumstances, and day-to-day needs. We focus on delivering services that feel relevant, practical, and meaningful.

Self-managed funding allows you to manage your own budget and provider payments. Plan-managed funding means a plan manager helps handle payments and budgeting for you. NDIA-managed funding means services are paid directly through the NDIS portal using registered providers.

We aim to provide consistency wherever possible so participants can build trust, familiarity, and comfort with their support team. Continuity of support is important to us and is considered wherever service arrangements allow.

As a Registered NDIS Provider, we follow established standards and professional practices to ensure support is delivered safely, respectfully, and consistently. Our team is committed to quality care, participant wellbeing, and a person-centred approach at all times.